Traditional chatbots communicate using preprogrammed rules and scripts written by humans, so their responses are based on keywords that your customers write, and the use cases can be fairly limited.Īrtificial intelligence (AI) chatbots, however, don't need a script. What Is an AI Bot or Chatbot?Ī chatbot is software that conducts text-based conversations with users via online channels such as SMS, social media, and messaging apps.
An AI bot or virtual agent to support your WhatsApp conversations can help you keep the conversation going without overwhelming your customer support team. With more than two billion active users, WhatsApp can help your business start new conversations, drive new sales, and improve customer support.
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